Choose Your Service Agreement

Find one that works for your needs

Standard
9,900EGP
Reliable service, at a fair price
Valid for one year
Best Value
Superior
17,900EGP
Peace of mind, guaranteed!
Valid for one year
Elite
24,900EGP
The best way to protect your investment
Valid for one year

Features	Standard	Superior	Elite
Repair	-	10%	15%
Defected Items****	-	15%	25%
Spare Parts	-	10%	15%
Extended Warranty (Up to 3Ys)	-	10%	20%
Reinstallation	-	15%	25%
Timesheet***	-	15%	25%
Extra Visit**	-	15%	25%
Upgrade*	10%	15%	20%
Response Time	Up to 48 Hrs	Up to 24 Hrs	Up to 24 Hrs, with high priority
Reconfiguration	-	Included	Included
Troubleshoot	Included	Included	Included
Software Updates	Included	Included	Included
No of visits / quarter	One	Two	Three
Preventive Maintenance	Included	Included	Included

These service agreements are related to our wireless smart home automation systems, in case you are looking for a service agreement for our wired KNX system, please contact us!

* The customer is granted a special discount for any smart home products upgrade.

** Any extra visits more than the number of visits per quarter in the agreement type will be charges separately (2500 LE/Visit within Cairo and Giza Cities). The higher service agreement will benefit special discounts on the extra cost.

*** Our working hours are (09:00 AM - 05:00 PM) from Sunday till Thursday excluding the public holiday. A timesheet will be charges for any overtime work. The higher agreement will benefit special discounts on the extra cost.

**** In case of a defective products that is already out of warranty, the customer will be charged separately for a replacement. The higher service agreement will benefit special discounts on the extra cost.