The Dangers of Connecting Your Smart Home Devices to the Same Home Internet Network
Secure your home network and isolate your smart devices in order to mitigate any security breach
Make sure the device has been connected to the power source and turned on.
Make sure the device has been in net-pairing status.
Make sure that the device, the phone and the router are close to each other.
4. Make sure the router password is correct.
5. Make sure the device has been added using 2.4G WiFi band. Enable the Wi-Fi broadcast function and do not set it to hidden mode.
6. Make sure that the encryption method of the router’s wireless setting is WPA2- PSK and the authentication type is AES, or both are set as automatic. 11n only is not allowed in wireless mode.
7. If the number of the router’s connected devices reaches the limit, try to turn off some device's Wi-Fi functions and configure it again.
8. If the router has enabled the wireless MAC address filter, try to remove the device from the router’s MAC filter list to ensure the device is not prohibited by the router to connect to the network
Please make sure the device has been powered on;
Please check if the network is stable. Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page;
Please make sure the home Wi-Fi network is working well, or whether the Wi-Fi name, password, etc have been modified. If so, reset the device and add it again. (How to remove the device: Open the App and enter the device control page, click "..." button on the top right hand corner, click on the bottom of the page "Remove device")
Please try to reboot the router and wait 3 minutes to observe the status of the device;
If the network is in good condition and shows no sign of modifications after troubleshooting, please go to the device’s control page and click the “…” button in the upper right hand corner to get into the “More” page. Then, click “Feedback” and enter the issue you encountered and provide your Router model, we will handle it ASAP.
Please add the device into the App, and go to the Settings page. Select the "..." button on the top right, you will see "Supported Third-party Control", click the icon to find the quick guide for using third party control.
Please check the user manual of the third party control device app and see if this voice command is recognized accurately.